Terms of sale


Terms & Conditions of Sale

When placing an order online with Lomond Digital Marketing Agency (LDMA) you agree to and are bound to the terms and conditions outlined below. LDMA reserve the right to amend these terms and conditions at any time. We do not currently charge VAT on any of our services.



Customer – A company or individual requesting the services of LDMA.

Company – LDMA & its brands, employees or partners.

Website – https://lochlomond-thetrossachs.co.uk



The Company owns and operates this Website.  This document governs your relationship with the Company. Access to and use of this Website and the services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “terms of sale”). By using the Services, you are agreeing to all of the terms of sale, as may be updated by us from time to time. You should check this page regularly to take notice of any changes that may have been made to the terms of sale. The Company will carry out work only where an agreement is provided by online transaction, email, telephone or mail. An ‘order’ is deemed to be an electronic, written or verbal agreement between the Company and the Customer; this includes online, telephone and email agreements.


About Us

This Website is owned and operated by the Company based at 23 Stirling Road, Drymen, Stirlingshire, G63 0BW, Email: simon@lochlomond-thetrossachs.co.uk, If you need to contact us please use the details above.


Make An Agreement

When you place an order with us, you are making an offer to buy Services. We will send you an e-mail to confirm that we have received your order. In the unlikely event that the services are no longer available, or that we have made a pricing mistake, we will advise you of this. Images of Services on this website are for illustrative purposes only. Your Services may vary slightly from the image shown on the website. We have made every effort to display as accurately as possible the description of our Services that appear on this website. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith. This agreement is covered by UK law. By placing an order with us for Services, you agree to and accept these terms, as well as our privacy policy and the terms of website use. We do not charge VAT on any service.


Place An Order

By placing an order you are offering to purchase Services on and subject to the following terms and conditions. You can use the Website to place an order by selecting the Services you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. All orders are subject to availability and confirmation of the order price. The Customer assumes responsibility for the Services being suitable for the purpose for which they are being purchased. You will be required to pay for the Services in full at the time of ordering unless you select a delayed invoice payment option. In order to make an agreement with the Company you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The Company retains the right to refuse any request made by the Customer. If your order is accepted we will inform you by email and we will confirm your Service.  Only those Services listed in the confirmation e-mail sent at the time of purchase will be included in the agreement. Where payment is made with a third party the Company is not acting as either agent or principal and the conditions of payment are made between yourself and that third party and will be subject to the terms which they supply you. When placing an order you undertake that all details you provide to the Company are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the Services. You can pay for your order by Visa, Mastercard or any major debit/credit card. If you select a delayed invoice payment option we will provide details for the period of invoice delay at the time of order. Invoices will be due and payable within 14 days of the date of the invoice.  We do not store any of your financial or payment information and use a 3rd party provider to process all payments off site. Promotional prices only apply during the period stated. All prices quoted on our website are in UK pounds. Once your order has been confirmed, changes may not be possible or may incur additional charges or delays. Once your order is complete we will notify you of the service delivery date.The cost of Services may fluctuate. All prices advertised are subject to such changes. We use secure off site payment facilities for all online purchases.


Service Delivery

Once an order has been placed we will send a confirmation email requesting your submission of relevant images and text for the purposes of displaying on the Website. These images and text can be provided by email or by any other relevant electronic means such as a secure online storage facility. Services will be provided within 15 working days and any estimated delivery date is an estimate, which can change without notice. Delivery may be delayed by force majeure or your delay of advertising copy submission for which we will not be responsible. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any Services which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. All advertisements are agreed on a 12 month period, at the end of this period a renewal for the following 12 months will be requested by The Company to The Customer. There is no fixed term however, to maintain stability and success of The Customers’ Service a minimum period of 12 months is recommended.


Charges & Payments

Payments to The Company for provision of Services will be processed by PayPal either as a one off payment or as deposit followed by payment of the full balance. Alternative payment methods are accepted at the sole discretion of The Company and may incur additional processing or administrative fees.



You can cancel your agreement at any time up to 14 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the Service we offer to customers in the future. We will refund all money paid to us by you including any postage / carriage within 30 days, less any costs due under this agreement. We reserve the right not to replace any service that has been used, as we will deem this acceptance of the Service. We are not liable for any lost earnings due to late, incorrect or lost service delivery. This cancellation policy does not affect your legal rights – for example, if services are misdescribed.



The Services offered on this Website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK. We do not accept liability for any consequential loss of profit or indirect losses. The information and services displayed on the Website are provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law. The Company and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute services and services, arising out of or related to the use, inability to use, performance or failures of the Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect the Company’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.



You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of the Website or your breach of the Terms of Sale.



Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.


Customer Account

If the Website or any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You will also choose a password and a user name. You may also be required to accept a service agreement or separate terms of use as a condition of opening the account. You are responsible for keeping your account information and password confidential and are responsible for all activity that occurs under your account. You agree to notify the Company without delay of any unauthorized use of your account or any other breach. You agree to provide current, complete, and accurate purchase and account information for all purchases made on the Website. You agree to promptly update your account and other information, including your email address and other required details so that we can complete your transactions and contact you as needed.


Termination Of Use

The Company may terminate your account or use of the Website at any time for any reason, including, without limitation, if you are in breach of these Terms of Sale or if the Website is no longer operated by the Company. By using the Website you agree to be responsible for any orders you make or charges you incur prior to such termination. The Company may change, discontinue, or otherwise suspend the Website at any time, for any reason, and without prior notice to you. If such a change, discontinuance or suspension impacts your use of the Service or otherwise disrupts your order, please contact us.


Customer Materials

The Company does not claim ownership of the materials you provide to the Website (including feedback, ratings, and suggestions) or post, upload, input or submit to any Services or its associated services for review by the general public, or by the members of any public or private community (each a “Submission” and collectively “Submissions”). However, the Company shall be permitted to use your submission, including your name, for the purpose for which it was submitted. No compensation will be paid with respect to the use of your submission. You warrant and represent that you own or otherwise control all of the rights to your submission as described in these Terms of Use and Sale including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the submissions.


Advertisement Acceptance

Advertisements are accepted subject to the following conditions. Approval of any advertising submission shall not in any way prejudice the the Company right to reject the advertising submission for any suitable reason. The Company has at its absolute discretion the right to omit, suspend or change the position of any advertisement accepted including but not limited to the following reasons: The advertising submission must comply with legal or moral obligations placed on the Website or any advertiser and avoid infringing third party’s rights, the British Code of Advertising Practice and all other codes under the general supervision of the Advertising Standards Authority. If the Company decides that the advertisement submission is unsuitable we will notify the advertiser in writing who must supply an alternative copy. If the alternative submission is not accepted, we shall be entitled at our discretion to delay publication or ultimately reject the service requested and provide a full refund to you. We may make any additions to, changes in or deletions to any advertisement submission where it is reasonably practicable. Such changes may include (but are not limited to) reformatting, cropping, resizing and editing. In the event that the Company fails to publish any advertisement in accordance with clause we shall not incur any liability to the advertiser for any damage or loss in respect of non-publication. It is the responsibility of the advertiser to check that the advertisement submission is correct. Without prejudice we accept no liability for any error in the advertisement, or in the case of multiple advertisements the repetition of an error unless notified to us immediately at the point at which the error occurs.


Advertisement Content and Warranties

The advertiser warrants that they have the full power and authority to enter into and perform these terms. It complies with all applicable laws, rules and regulations and any industry codes or rules (by which the Customer or the Company may be bound) that are in force at the time the Advertisement is to be inserted. The Advertisement does not contain any material that shall breach any contract or infringe or violate any copyright, trademark or any other personal or proprietary right of any person or render the Company liable to any claims or proceedings whatsoever. In respect of any advertisement submitted which contains the name or pictorial representation (photographic or otherwise) of any living person and / or any part of any living person and / or copy by which any living person is or can be identified, the Customer has obtained any authority of such living person to make use of such name, representation and / or copy. The Advertisement submitted is not obscene or libelous. The advertisement and any information submitted must be legal, decent, honest and truthful and comply with the British Code of Advertising Practice and all other relevant codes under the general supervision of the Advertising Standards Authority. The Customer agrees to indemnify the Company and keep it indemnified against all claims, costs, proceedings, demands, losses, damages or expenses whatsoever arising directly or indirectly as a result of any breach or non-performance of any of the representations, warranties or other terms herein contained or implied by law.


Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at www.lochlomond-thetrossachs.co.uk/privacy. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.



You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and the Company will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


Changing Terms

The Company may change the Terms of Sale at any time and without notice to you. The Terms of Sale in force at the time you place your order will govern your purchase and serve as the purchase agreement between the Customer and the Company. Before your next purchase, the Company may have changed the Terms of Sale without notice to you. Please be sure to review the current Terms of Sale each time you visit the Website. We recommend that you save or print a copy of the Terms of Sale for future reference when you make a purchase.



We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Contact us at our office address listed above.